FREQUENTLY ASKED QUESTIONS

When Are You Open?

We are open April-October, 7 Days Per Week from 8am-9:30pm. You can paddleboard in the dark!

 

What is your cancellation policy?

In the case of a thunderstorm, you are allowed to cancel your reservation without penalty. Otherwise, you MUST give at least 48 hours notice of a cancellation. If notice comes in less than 48 hours before the start of your rental, we reserve the right to charge you up to the full rental rate. Our rentals are in high demand, and we often have to turn people away – so please do your best to honor your appointment.

 

What happens if there is a thunderstorm?

We don’t want you to be unsafe on the water. You/We can cancel your rental, and you can either get a refund or a credit towards a future rental. If inclement weather starts during your rental, you must come back immediately (or seek the nearest safe shelter), and we’ll give you a refund/credit for missed time.

 

Do we need to bring our own life jackets?

No, you do not. We provide life jackets for participants of all sizes. We also provide all required gear including a whistle.

 

Do I need to have prior paddle boarding experience to rent?

No, you do not. Paddle boarding is meant to be enjoyed by people of all ages and skill levels. You can check out our recommended instructional videos, and we’ll give you a walk-through on the water to get you a head start. We’ll make sure you are 100% completely comfortable out on the water.

 

What should I bring?

We give you a dry bag and a waterproof cell phone case (touch-through, so you can take pictures and video on the water) to keep your belongings dry on the board, and our boards have a bungee system to secure belongings–so bring your cell phone, cooler of food & non-alcoholic drinks, and whatever you want. You are responsible for your items.

 

Do you sell paddleboards?

Yes, we sure do. We sell every paddle board we rent and then some. Our boards are the perfect balance of style and substance–maximizing performance while looking good. Just ask us about our boards.

 

How old do you have to be to paddle on your rental board/kayak?

Ages 8+ can paddle on their own board/kayak, but they must have an adult 18 years old and over on¬†the water with them. Ages 4+ can ride on the paddleboard/tandem kayak with an adult 18 years old and over. All minors must have their Parent/Guardian sign a waiver on their behalf. All signers must present a valid driver’s license at the time of rental.

 

How old do you have to be to rent & drive your rental jet skis?

You must be at least 18 years of age with a valid driver’s license to rent and drive a jet ski from us–no exceptions. Riders can be ages 4+

 

Do you require a deposit?

Yes, we require a $500 deposit for each jet ski rented. Bring a valid credit card to your rental for your deposit. Your deposit is fully refundable, as long as their is no damage to the jet ski.

 

We require a $150 per paddleboard for Grab & Go and Delivery rentals.

 

Do you charge for gas on jet ski rentals?

Yes, you are responsible for all gas charges. Our jet skis are the most fuel-efficient in the industry, so your gas charges will be as minor as possible. You don’t need to gas up on your own. Just bring the jet ski back, and we’ll take care of it for you.